How do you prefer to checkout of a hotel? Do you avoid eye contact with front desk clerks and run by the desk? Do you wait in the potentially long checkout lines? Do you scramble to find the remote to check out on the TV? Are you supposed to drop off your keys? Can check-out be as easy as a few taps on your phone and a stroll through the lobby with confidence?
Marriott Hotels, the flagship brand of Marriott International, is rolling out mobile checkout, a new feature that accompanies mobile check-in on the popular Marriott Mobile App, enabling guests to Travel Brilliantly before, during and after their stay.
How it Works:
- As early as 4AM on the day of departure, guests will be notified on their smartphone that mobile check-out is available.
- Guests will be prompted to provide an email address to receive their bill, leave their room keys in their guestroom, and simply bypass the check-out line on their way out.
To maintain its lead, select Marriott Hotels’ properties are testing future mobile services that will lead to a truly digital two-way conversation with their guests. At these incubator hotels, guests using the chat feature on their smartphones can make requests to hotel staff for things such as extra pillows, bath amenities, towels, valet parking and wake up calls, or anything else. The incubator hotels include:
New York Marriott Downtown- Chicago Marriott Downtown
- San Diego Marriott Marquis & Marina
- Denver Marriott West
- Denver Airport Marriott Gateway
- Indianapolis Marriott Downtown
- Charleston (SC) Marriott
- Boston Marriott Copley Place
- Marriott Redmond (WA) Town Center
- Baltimore Marriott Waterfront
- Cincinnati Airport Marriott
- Marco Island (FL) Marriott
- Grand Hotel (AL) Marriott Resort
New York Marriott DowntownThe Marriott Mobile app is just one of the many innovations Marriott Hotels has launched during its transformational journey since the launch of Travel Brilliantly. With the Marriott Mobile app, checkout is simple. In the morning on the day of their departure, Marriott Rewards guests will receive a push notification on their Apple iPhones or Android devices alerting them mobile checkout is available. Upon completing mobile checkout, guests will then be prompted to provide an email address and their bill will be emailed to them, allowing guests to bypass the front desk on their way out.
The Marriott Mobile app, which can be downloaded in the Apple iTunes Store and Google Play, makes it easier than ever to join Marriott Rewards, as well as gain immediate access to mobile check-in and checkout at Marriott Hotels. Learn more about mobile checkout and download the app go to:http://www.marriott.com/
